FAQs

Order Management
View Orders: Log in, click your profile, and select "My Account."
Cancel or Change Order: Call 800-CELLARS or reach us on WhatsApp. Orders cannot be edited, but you can cancel and reorder.
Order Confirmation: You’ll receive an email with your order details and number.
Order Status: Call, WhatsApp, or email us at customerservice@richmondcellar.com (9 AM – 12 PM) with your order number.

Placing an Order
Go to RichmondCellar.com.
Log in and browse drinks.
Add items to your cart, edit quantities if needed.
Select a delivery method: Express, Scheduled, or Click & Collect and click "Checkout."
Enter your details, choose a payment method, and place the order.
Receive a confirmation email once your order is confirmed.

Order Issues
Call, WhatsApp, use live chat, or email customerservice@richmondcellar.com. Our team will assist you.

Product Authenticity
All products are 100% genuine and stored in climate-controlled conditions. You may refuse delivery if unsatisfied.

Packaging Differences
Packaging may vary depending on the batch or supplier.

Product Availability
Not all products are online yet, but our range is updated regularly.

Discount Codes
Apply valid promo codes at checkout for instant savings.

Site Security
Advanced encryption ensures your data is fully protected.

Who Can Order
You must be 21+ and have a valid Emirates ID (residents) or passport (tourists).