Returns & Refund Policy

Returns & Refunds Policy – RichmondCellar.com

Policy Overview
We ensure your beverages arrive in perfect condition. Returns or refunds are accepted only for damaged or faulty items at delivery.

How to Request a Return/Refund
Notify us within 24 hours.
Keep original packaging and share clear photos of the issue.

Next Steps
If the damage is verified, we’ll offer a replacement or full refund.
Refunds are made via the original payment method in UAE Dirhams.

Need Help?
Call/WhatsApp: 800-CELLARS (800-2355277)
Email: customerservice@richmondcellar.com